Thursday 3rd Aug, 2017
By Alison Huntington.
There’s much that’s admired by people around the world about life in the Nordics: minimalist design, hygge, and societies that regularly rank as some of the most equal in the world. While workers in London sweat their way to and from the office on the Underground, working all hours and barely seeing daylight, some in Sweden enjoy a six hour working day. Cafes are stuffed with “latte papas”, and enjoying life outside work is taken very seriously (with beautiful scenery, fresh air, and decent snow to enjoy for half the year, it’s little wonder why).
Thursday 29th Jun, 2017
By Fiona Czerniawska.
There’s a lot of talk about client centricity in the consulting industry–and rightly so. Consulting firms may be brimming over with transformation opportunities, new technology solutions, platforms and the like, but it always behoves us to remember that clients, not consultants, are in the driving seat.
Tuesday 6th Jun, 2017
By Alison Huntington.
Youngme Moon’s book, Different: Escaping the Competitive Herd, came to mind when writing up our most recent research into clients’ perceptions of leading consulting firms in the US. In it, Moon makes the case that in trying to differentiate in so many ways—adding product here, bolting on something else there—companies have actually ended up doing the opposite. Instead of coming up with something truly different, they follow what others have done, and ultimately, end up looking more and more like the rest of the competition.
I think we’re seeing something similar in the US consulting market. Every year, we ask senior end-users of consulting to tell us about three firms that they either work with or know by reputation, asking them to rate firms for the quality of their work. What’s striking this year is just how little perceptions vary from firm to firm.
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