Emerging Trends

An ongoing programme of studies exploring the biggest challenges and opportunities on the horizon of the professional services industry, and what your firm can do to prepare for them.

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Published Mar 2021

Buying and Selling

How has the way clients buy services changed, and what implications does that have for how you should go to market?
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Published May 2021

Digital, Transformed?

How can your firm equip itself to address the new digital needs of its clients?
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Published Sep 2021

Consulting's New Talent Crisis

How can firms attract and retain top talent in a post-pandemic context?
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Published Nov 2021

Building a Trusted Brand

Why does trust matter in the modern consulting industry, and what can your firm do to build it?
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Published Mar 2020

The Future of Account Management

As the range of services offered by the average firm expands, good account management will become more important than ever. This theme explores what that means for your firm.
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Published Jun 2020

Building Resilient Businesses

Our world feels increasingly precarious. This theme explores what it takes to create sustainable businesses that can survive through pandemics, economic crises, and other black swan events.
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Published Oct 2020

A Climate Transformed

Professional services firms have a key role to play in the transition to a low-carbon economy. Climate change is rocketing up the corporate agenda, and consultants need to respond accordingly.
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Published Nov 2020

The Consultant of Tomorrow

As the work done by consultants has evolved, so too has the skillset required to succeed in this industry. This theme explores how firms can identify, attract and retain tomorrow’s top consultants.
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Published Mar 2019

The Future of Pricing

Could consulting’s pricing model be about to change? This theme explores how firms’ pricing strategies will need to evolve to keep pace with a changing market.
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Published May 2019

The Value Problem

This theme explores the nature of the value problem facing consulting. Is it simply one of measurement, or are there more fundamental changes you need to make to the way you deliver work?
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Published Aug 2019

The Make-Buy Decision

Clients’ changing views on which activities should be carried out by people or technology will have huge implications for the consulting industry. How should your firm respond to this debate?
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Published Nov 2019

The Future of Delivery

The traditional approach to delivery is no longer as omnipresent as it once was. This theme explores the new delivery models emerging to take its place.
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In addition to the above reports, we regularly publish supplementary content that explores these themes in more detail.