Smart Factories @ Scale

Capgemini takes a detailed look at the scaling of smart factory initiatives from pilots to systematic deployment as part of the “intelligent industry”. Based on primary research with 1,000 executives with smart factory initiatives underway, Capgemini quantifies the size of the smart factory prize and looks at how “front runners” have overcome the barriers to scale which the majority are still struggling to tackle.

Loyalty deciphered: How emotions drive genuine engagement

Capgemini set out to uncover the true drivers of loyalty through research with consumers, executives, and leading academics in the field of customer engagement. Highlighting the gap between consumer experience and executive perception challenges readers to question their own assumptions. The style is clear and engaging, and the reader is left with actionable advice about how to build an emotional bond with consumers.

Capgemini Consulting 2015 H2

With limited content published in the second half of 2015, Capgemini Consulting only just made it into our main table. However, what it did publish scored well, and the firm retains a
coveted top-five slot. Relative to competitors, Capgemini Consulting scores well on appeal
(top on this criterion) and resilience (fourth behind IBM, Deloitte, and The Boston Consulting
Group). And although it doesn’t appear on the top-five list, its content is in reality not that far
behind the leader (The Boston Consulting Group) on differentiation.

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