Published Jan 2021

Perceptions of Consulting in the US in 2021

Client Perceptions Programme 2021
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Report contents

Our values and integrity
How to use this Client Perception Study
Discover more online
What clients are telling us
Sustainability and resilience bursts onto the scene as the most highly regarded service
Speed matters to clients, but when it comes to deciding whether to use consulting firms in the first place, safety now matters more
Capgemini Invent and Roland Berger have leapt up the rankings for quality
Detailed rankings
Aided awareness: Who are clients in the US talking about?
Competitive resilience
Quality of work overall in the US
Perceptions of the value added by firms in the US
Quality rankings by service
Firm-by-firm analysis
How to use this section
Bain & Company
Boston Consulting Group
Capgemini Invent
IBM Services
McKinsey & Company
Oliver Wyman
PA Consulting
PwC (including Strategy&)
Roland Berger
Methodology in full
Who did we talk to?
What did we ask them?
Which firms are included in this report?
How do we rank firms in this report?
About the author
Martin White
The Consulting Brand Barometer
Our custom work
Programme schedule for 2021