Based on our extensive client survey, this report reveals what senior end-users think about the world’s leading risk firms. The report contains a detailed analysis of the client journey, and examines how clients see firms differently as they move from prospects, to the RFP stage, to direct clients.
Created to provide you with a snapshot of client views within the US and to understand how your brand is perceived, the report also includes rankings of the leading firms for mindshare, quality of work, and value-add, along with profiles of these individual firms, highlighting their strengths and weaknesses.
In addition, the report comes with access to data through our online portal, allowing you to manipulate our data to fit your needs. We’ll also present our findings back to you, contextualising them to you and your firm and contrasting with our year-on-year data back to 2016.
Report contents
| Our values and integrity | |
| Contents | |
| How to use this Client Perception Study | |
| Methodology | |
| Discover more online | |
| What clients are telling us | |
| The sectors hit hardest by COVID have seen the biggest improvement in perceptions of the value of risk work | |
| Risk firms are more likely than tax and consulting firms to exceed expectations about the quality of their work | |
| Firms need to talk about the value of risk work when pitching | |
| In this time of crisis, clients need firms to be more flexible and responsive | |
| Detailed rankings | |
| Mindshare: Who are clients in the US talking about? | |
| Quality of work overall in the US | |
| Perceptions of the value added by firms in the US | |
| Quality rankings by service | |
| Firm-by-firm analysis | |
| How to use this section | |
| Accenture | |
| Bain & Company | |
| BDO | |
| Boston Consulting Group | |
| Control Risks | |
| Crowe | |
| Deloitte | |
| EY | |
| Grant Thornton | |
| KPMG | |
| Kroll | |
| Marsh Risk Consulting | |
| McKinsey & Company | |
| Oliver Wyman | |
| Protiviti | |
| PwC | |
| Methodology in full | |
| Who did we talk to? | |
| What did we ask them? | |
| Which firms are included in this report? | |
| How do we rank firms in this report? | |
| Definitions of sectors | |
| Sectors | |
| About the author | |
| Martin White | |
| Our custom work | |
| Programme schedule for 2020 |
