The Future of DeliveryEmerging Trends Programme 2019
As clients have changed the way they think about consultants, the old way of delivering projects has come under increasing strain. Next-generation managed services—bringing together the right combination of software, data and expertise to provide clients with ongoing business support—now make up a significant proportion of many firms’ revenues. And even for more traditional projects, consultants have had to substantially adapt their ways of working; today’s clients want their consultants to incorporate leading-edge technology into the delivery process, and expect them to be able to call on a sophisticated ecosystem of partners as dictated by the needs of the project. This report lays out the changes currently taking place in project delivery, and where we might be heading next.