The Make-Buy Decision

Thirty years ago, clients’ changing views about what was “core” and “non-core” to their business transformed the way organisations were structured and triggered a surge in demand for consulting and outsourcing services. Clients are returning to that debate today, but discussions aren’t confined to what they should do for themselves versus what they should ask external parties to do, but whether the activity is best done by people or technology. This will have huge implications for the consulting industry. On the positive side, it will increase the size of the potential market for consulting services, but—more of a challenge—more of those services will be delivered via technology. This report will weigh the pros against the cons, and will explore how consulting firms should respond to both.

Section 1:How has conceptual thinking about make-buy adapted to a changing technology context?

Section 2: How has contracting and buying changed?

Section 3: What are clients looking for from their suppliers and vendors?

Section 4: What challenges and opportunities do changing attitudes towards make-buy create for consultants?

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Consulting and the gig economy

Richard Longstreet, 3Search
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How clients use consultants to inform make-buy decisions

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UK public sector make-buy decisions

Mark Brett, PA Consulting
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Clients’ make-buy preferences for technology solutions

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The evolution of outsourcing and shared services

Bill Gilet, PwC
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Ecosystems in financial services

Deborah O’Neill, Oliver Wyman
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The obstacles clients have encountered on their automation journeys

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The future of managed services

Paul Clark, EY
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Preparing for the future of work

Kate Duchene, RGP
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How clients define their core business functions

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