Emerging Trends

An ongoing programme of studies exploring the biggest challenges and opportunities on the horizon of the professional services industry, and what your firm can do to prepare for them.

In addition to the above reports, we also publish supplementary content to investigate the themes in more detail in the form of blogs, white papers, and podcasts. To explore this content, please log in/register for a website account. For more information on these reports, please contact your account manager, Gen Asenova.
The Future of Account Management
Published

Building a digital delivery platform

Greg Caimi, Bain & Company
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The Future of Account Management
Published

Using technology to build better relationships

Venkat Chandra and Sumathi Pundit, Kaitongo
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The Future of Account Management
Published

A buyer's perspective on account management

Elinor Hull, Post Office
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The Future of Account Management
Published

Issue-based consulting

Casey Foss and Tom Hulsebosch, West Monroe
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The Future of Account Management
Published

The role clients want to play in project resourcing

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The Future of Delivery
Published

The impact of an innovation lab on a firm’s price point

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The Future of Delivery
Published

Creating on demand services

Jorge Blanco and David Brown, KPMG
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The Future of Delivery
Published

The commodification of professional services

Duncan Hare, XMCS
  • Read interview
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